Valuing our Team..
The value of a great team…
This week’s blog is something a bit different. As a team, we have been talking about working relationships and how finding a wonderful team to work with is essential when it comes to providing excellent service.
The Secret Housewife’s Service Promise is simple. To provide a Bespoke, High Quality Housekeeping Service to a wide range of homes. With reference to the quality of service, we have a fantastic training and recruitment process. This process enables us to run a team of some of the loveliest and best housekeepers in the area. We keep in regular contact with our ladies and regularly meet at our clients’ homes for Quality Checking. As the team inevitably meet our elevated expectations of service, these meetings often turn into a very quick catch up to see how everything’s going! We think this is an essential part of ensuring our team work well and enjoy their roles within The Secret Housewife.
We understand that your home is a very personal place. Entrusting somebody into your home to look after it is a big step, especially if you have never used a housekeeper before. Here at the Secret Housewife we completely understand how important it is to match the right housekeeper to the wide range of homes we look after.
Our Manager Lisa and Housekeeping Manager Michelle spend time getting to know you and your home so they can make sure your new Housekeeper will be able to undertake everything you require and fit in well with you and your home. Lisa and Michelle then stay in touch with you as your first point of contact for any changes, updates or feedback. This means that if something needs ‘tweaking’, we manage it all with housekeeper without our customers having to worry. As a company, we have an excellent in-house performance recognition scheme. Our Housekeepers can earn ‘Secret Housepoints’ in exchange for Vouchers for experiences, meals out, shopping and much more. We really value our team; they are at the forefront of the business and the service they deliver is of the highest Quality and Bespoke to The Secret Housewife standards!
The Secret Housewife
Tune of the week…
This week’s ‘Tune of the Week’ is a massive celebration of success, working together to achieve a common goal and striving for the best! Its of course Eye of the Tiger!
If you’d like to talk to us about your housekeeping requirements, another great way to do this is to contact us on Facebook. We always do our best to reply as quickly as we possibly can! Why not send us a message or give us a call and we can get your Secret Housewife started…